Legal

Refund Policy

Last updated: June 2026

Your enjoyment matters. If something goes wrong, we'll do our best to make it right.

Standard orders

  • Orders cancelled before preparation begins may qualify for a full refund.
  • Once food preparation has commenced, refunds may not be available.

Catering orders

  • Catering orders cancelled more than 7 days before the event may receive a refund, subject to any non-refundable deposits.
  • Cancellations within 7 days of the event may incur charges to cover costs already incurred.

How to request a refund

Contact us within 24 hours of the issue with your order number and a brief description. Photos help. Approved refunds are issued back to your original payment method within 5–10 working days. We may also offer credit at our discretion.

Contact us

PeeJhay Hub

Website: www.peejhayhub.co.uk

Email: peejhay25@yahoo.com

Telephone / WhatsApp: 07526 130911 · 07877 035393